Cookies Policy
Learn about how we use cookies and similar technologies to improve your experience on our website.
Last updated: January 29, 2025
1. What Are Cookies?
Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences, understand how you use our site, and provide you with a better, more personalized experience.
Similar technologies include web beacons, pixels, and local storage, which we collectively refer to in this policy.
2. Types of Cookies We Use
Essential Cookies
These cookies are necessary for our website to function properly and cannot be disabled:
- Authentication and security
- Session management
- Form data retention
- Shopping cart functionality
- Load balancing
Functional Cookies
These cookies enhance your experience by remembering your preferences:
- Language and region preferences
- Currency selection
- Previous search criteria
- Accessibility settings
- Chat widget preferences
Analytics Cookies
These cookies help us understand how visitors interact with our website:
- Page views and time spent on site
- Popular destinations and content
- User journey and navigation patterns
- Device and browser information
- Performance and error tracking
Marketing Cookies
These cookies help us deliver relevant advertisements and measure their effectiveness:
- Personalized travel recommendations
- Retargeting and remarketing
- Social media integration
- Campaign performance tracking
- A/B testing and optimization
3. Third-Party Cookies
We work with trusted third-party services that may also set cookies on your device:
- Google Analytics: Website traffic and user behavior analysis
- Facebook Pixel: Social media advertising and retargeting
- Payment Processors: Secure payment processing and fraud prevention
- Customer Support: Live chat and help desk functionality
- Email Marketing: Newsletter and promotional email tracking
- Booking Partners: Travel service provider integrations
4. Cookie Duration
Cookies are classified by how long they remain on your device:
- Session Cookies: Deleted when you close your browser
- Persistent Cookies: Remain for a set period (typically 30 days to 2 years)
- First-party Cookies: Set directly by Viatsy
- Third-party Cookies: Set by our partners and service providers
5. Managing Your Cookie Preferences
You have several options for controlling cookies:
Browser Settings
Most browsers allow you to:
- View and delete existing cookies
- Block all or specific types of cookies
- Set notifications when cookies are being sent
- Browse in private/incognito mode
Cookie Consent Banner
When you first visit our website, you'll see a cookie consent banner where you can:
- Accept all cookies
- Customize your preferences by cookie type
- Reject non-essential cookies
- Change your preferences at any time
Opt-out Tools
You can opt out of specific tracking services:
- Google Analytics opt-out browser add-on
- Facebook advertising preferences
- Industry opt-out initiatives (NAI, DAA)
- Email unsubscribe links
6. Impact of Disabling Cookies
While you can disable cookies, please note that this may affect your experience:
- Some website features may not work properly
- You may need to re-enter preferences each visit
- Personalized content and recommendations may not be available
- Online booking functionality may be limited
- Customer support features may be reduced
7. Legal Framework
Our use of cookies complies with applicable EU and Spanish regulations:
- GDPR (General Data Protection Regulation): Ensures your consent is informed, specific, and freely given
- ePrivacy Directive: Requires consent for non-essential cookies
- LSSI-CE (Ley 34/2002): Spanish Law on Information Society Services requiring clear information about cookies
Cookie data is handled in accordance with our Privacy Notice and these applicable data protection laws. We implement appropriate security measures to protect cookie data and ensure personal information in cookies is anonymized when possible.
8. Updates to This Policy
We may update this Cookies Policy periodically to reflect changes in technology, legal requirements, or our business practices. We will notify you of significant changes through our website or email.
9. Contact Us
If you have questions about our use of cookies or this policy, please contact us:
Viatsy
Carrer Gretel Ammann Martinez, 12
08020 Barcelona, Spain
Email: hello@viatsy.com
Phone: +34 93 047 44 18
Member of ACAVe (Asociación Catalana de Agencias de Viajes)
By continuing to use our website, you consent to our use of cookies as described in this policy. You can change your cookie preferences at any time through your browser settings or our cookie consent tool.